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Eclipse – North American Software Associates (NASA)

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Eclipse helps you cut overhead and improve profitability by combining all the essentials of a management system. Eclipse features everything from marketing tools to ACORD form processing. We offer a knowledgeable and friendly support staff that makes for an easy transition to a new automation system. Imagine a full featured management system supported by a team of insurance and software professionals that is ready to answer your questions immediately!  Conversions from other management systems available.

4 Customer Reviews

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price55555

    Yes. It was a big decision to move from TAM. Have to say the monthly fee increases for a system that wasn’t evolving got to me. There had to be better.

    I had seen Eclipse at a convention and took their cd to the office. Sat for over two years. I popped it in when the research started and WOW..I missed the boat!

    I cannot say enough about easy the move was (in house TAM) and how good the support is. Everything you need moved!

    Is it great for a 30 user agency? I won’t say, but ask someone. For an agency of 20 or less…perfect!

    Monthly fee with TAM was $700+ when I left. Eclipse was $130. Has not risen in 5 years! 8 users or less: Windows peer to peer. No need for Server software or dedicated server (although peer to peer file desktop should be a hot rod). Cost of software was paid for in less than a year.

    My staff loves it!!!

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price55555

    My experience with NASA support and training has been exceptional. They have download, realtime, and rating integration with most companies and are willing to add any missing if the company will allow. They continue to update and adapt the system to keep up with the industry. Cost has been reasonable with out any large increases. Accounting isn’t as pretty as Quickbooks but it is accurate and I use it because of integration with download, directbill reconcilliation and commission tracking. Some agencies don’t use the accounting and just enter totals from Eclipse into Quickbooks, so that depends on the agency. I have used them since 2001. I’m sure there are others. They do offer their system as both onsite (like I have) and hosted. They can and do handle large agencies and multiple locations.

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price55555

    We’ve been with the NASA Eclipse system now about 6 years moving from the old AMS Pioneer system. Our thoughts at the time of purchase and even now is all about value- getting the biggest bang for the buck. Eclipse maybe doesn’t have all the bells and whistles of the AMS and Applied systems but we frankly, like most agents, wouldn’t have used most of them anyway. We want a simple, easy to use, affordable system and NASA is that. Besides the initial purchase we pay an annual $2400/yr fee (5 users) for instant support (no being put on a list and waiting to be called back) and all software updates. While their support is tremendous, I do have to admit that their initial training (6 yrs ago) was lacking but I think they’ve fixed that. Their software is in continuous improvement and they do respond to your suggestions. I agree with Lyle that the addition of real time companies has been slower than desired but they are continually adding co’s and working on it. Their system design is simple and intuitive and doesn’t take very long to learn. Unfortunately there is only one national user mtg every other year- usually in inconvenient Minneapolis- and there’s been little support for local user group development- which would help us all. Overall,we are very happy with NASA and our goal of getting a good bang for the buck- we feel is true.

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price55555

    We switched from Applied to Eclipse a year ago. Great product for a smaller agency. Easy to use and great service. Only complaints would be the limited number of real time carriers our shop uses.

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