InStar – Vertafore
Affordable and easy to use, the InStar management system is a full-featured solution designed to help smaller property casualty agencies automate processes, work more productively, improve accuracy and enhance customer service.
The friendly navigation tools in InStar provide easy access to the most current ACORD forms and full policy details, plus all the tools you need for real-time transactions, policy download, single-entry insurance accounting, and more.
On May 28, 2010 Walt Johnson wrote:
We have been long time users of Instar and before it was purchased enjoyed some of the best customer service and support in the industry. That did slip when Vertafore aquired Instar but has been improving a great deal recently. At this time Vertafore’s Support site does not contain a FAQ or a Troubleshooting guide for Instar but if you submit a case they have been quick to respond.
We like the management software and use it in conjunction with Apres Etfile through our ASP- Ajasent. The product was priced right for our agency size and we have multiple locations in a very rural area. Instar allows us to set up multiple agency locations quite easily and track thru our accounting.
Vertafore has been updating Instar and we have seen little issues with those updates.
On November 13, 2011 John K. wrote:
I had a TERRIBLE experience with this company. All SALES and NO SUPPORT. Training was insufficient – did not cover many important things like carrier setup, accounting, etc. If you need an agency management system, you owe it to yourself to get another system!