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PL Rating – Vertafore

  • 33333
  • 33333
  • 4.174.174.174.174.17
  • 33333

PL Rating is a comprehensive and easy-to-use multi-carrier, real-time rating application that dramatically reduces hours meandering through various carrier websites, empowering producers and CSRs to do what they do best—sell insurance.

9 Customer Reviews

  • Overall Rating11111
    Customer Service11111
    Ease of Use33333
    Value for price22222

    Rates still require re-rating on company sites. Not all companies integrate.
    Customer service is the worst I’ve seen anywhere in the insurance business. They do not answer or floolo through. These guys are too big to care about the little people.
    I’d wait a while on this one until the bugs get worked out.

  • PL Rating product is difficult to integrate with most companies. Rates are not always accurate so rates always require verification with company website anyway.
    Customer Service after the sale SUCKS! Difficult at best to impossible to get in contact with Customer Service. These guys are simply too big to care.
    I’d stay away from this one until it gets fixed.

  • Overall Rating11111
    Customer Service11111
    Ease of Use33333
    Value for price11111

    We used the PL rater for only 1-2 months before switching back to EZLynx because of long hold times as well. Nothing is more frustrating when you can’t get a hold of someone, especially when you are having a problem. This was a few years ago we made the switch back to EZLynx.

  • Overall Rating33333
    Customer Service11111
    Ease of Use55555
    Value for price22222

    AS I TYPE THIS, I’VE BEEN ON HOLD WITH CUSTOMER SERVICE FOR 29 MINUTES………SERIOUSLY CONSIDERING A SWITCH TO EZLynx FOR LESS THAN HALF THE COST OF WHAT WE’RE PAYING FOR PL RATING..
    MY ONLY CONCERN WITH SWITCHING IS HOW EASY IT’LL BE TO SAVE/CONVERT QUOTE DATA STORED IN PL RATING.

  • Overall Rating33333
    Customer Service55555
    Ease of Use44444
    Value for price44444

    We are a small agency that used PL Rating (SilverPlume) for a year before switching to EZLynx. Both raters perform well, and are superior to the other half-dozen raters we tried. Here are my opinions on PL Rating:

    The problem with PL Rating is that there are issues. This is an old rater and the old computer code is not readily compatible with modern computers and operating systems such as Windows 7 64-bit.

    Vertafore can make it work, but you can’t! You have to call their customer service and let them walk you through the installation step-by-step. Unfortunately, this involves disabling most(?) of the recent security enhancements provided by modern computer hardware and operating systems. This is unacceptable in today’s hostile Internet environment.

    Also, it is my understanding after discussions with Vertafore, that PL Rating uses self-modifying computer code and writes code to the data areas of memory (instead of using the program code areas). These violate modern acceptable programming practices and are IT industry No-Nos because they are techniques used by viruses and other malware.

    Modern CPUs are designed to block programs that read/write program code in the data areas of memory, so they block PL Rating. Your Vertafore customer service rep makes you disable this important security feature so that PL Rating can work. This can leave your computer vulnerable to malware. Did I mention that UAC must also be disabled?

    PL Rating must be installed in EVERY computer you use for quoting. So, you have to go through this installation hassle every time you add or change a computer!

    Did I mention updates? Because the PL Rating software is installed on your agency computers, you have to install each update on every computer as well. For every update. Forever.

    In contrast to this unhappy situation, WebCetera’s EZLynx is web-based. All of the software is on their website where they maintain and update it at their end. All you have to do is sign-in to their website, enter and submit the data, and receive the quote results. If your computer supports a modern Internet browser like Internet Explorer or Firefox (my favorite), it will work with EZLynx. No changes to your computer, no security vulnerabilities, no problems, no hassles!

    PL Rating and EZLynx each have some unique features not available on the other. This could sway your decision.

    EZLynx has very good customer service. Vertafore (PL Rating) has the BEST customer service I have ever encountered, anywhere! Sadly, they need it because of the issues I mentioned above.

    Overall, PL Rating is an excellent rater. It scores highly in functionality, ease of use, and customer service. Installing and maintaining it is a nightmare (I majored in Electrical and Computer Engineering and am considered a computer GURU). Even with the hassles, I might have stuck with PL Rating if it didn’t require disabling my computers’ security features. With confidential client information on my computers, I just couldn’t take the chance of a security breach, consequent loss of client trust and the resulting financial liability. For me, EZLynx was an easy choice. It is as good, and maybe a better, rater than PL Rating, and EZLynx is secure and hassle-free. EZLynx was also a better value, though that was a lessor consideration.

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price44444

    Have used PL Rater for years. Easy to use, and transition to the company websites. Saves time & money! Helps to close more sales in same amount of time. A valuable asset to our agency.

  • Overall Rating55555
    Customer Service55555
    Ease of Use55555
    Value for price55555

    I have been involved with comparative raters longer than my 22 year old has been in school. PL Rating is essential to our operation. We quote over 800 customers a month doing over 15,000 rating transactions. If we were to do the same transactions on carrier web sites I would need 5 additional full time employees. I have not even measured the additional time savings that is realized with the internal products in PL Rating like SAQ that delivers drivers and vehicles or the verification services that pass such things as correct address date.

    One of our competitive advantages an independent agents is to provide choice and prior to having PL Rating we were not doing the best job for our clients as we thought we knew which carrier was best for their needs.

    CRQ has consistently given us 40-50 leads per month with a close ratio ranging from 25-30%. Prospects get a quote in 30 seconds or less after completing a few screens. While this quote does make several assumptions and provides typically the best price it is accurate based on that data. I more importantly provides us a quality lead that we might never have had the opportunity to close before.

    If you are not using a comparative rater because of perceived cost you have are missing the value a product like PL Rating brings to your agency.

  • I did a review of this rater and compared it to Semcat.
    You can red that review on my personal blog http://nibp.us/rn5VES

  • We use this at GoVaughn.com insurance and are quite pleased with the accuracy and ease of use. We have watched comparative rating software evolve over the years. Features like having the ability to prefill drivers and vehicles really enhance the user ability of such software.

    We have been experimenting with their newest product: CRQ (Consumer Rate Quote) which allows prospective policy holders to get a real time rate quote from agents site. This works well and is less than 4 screens to complete to get a rate.

    Vertafore PL Rating is well worth taking a look at!

    Nibby Priest
    Henderson KY
    GoVaughn.com Insurance

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